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In this occasional series we get acquainted with City of Arlington employees and volunteers.  To see more interviews, check out our Profiles page.

On the Road . . .
With Civil Engineer Mindy Carmichael

Wanted: Civil Engineers with excellent oral communication skills. Must possess a passion for customer service. Analysis and design of drainage and paving projects required.

Meet Mindy Carmichael, a civil engineer in the Department of Engineering Services who has these qualifications and a strong commitment to service. Carmichael joined the City of Arlington in 1997 after eight years with the Texas Department of Transportation. She earned a bachelor's degree in civil engineering from the University of Texas at Arlington in 1990. She is one of 15 civil engineers in the Department of Engineering Services.

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Gena Bull, owner of Studio Indigo, talks with Mindy Carmichael about the progress being made on Main Street.

We recently joined Carmichael on Main Street, one of three city street  construction projects she is coordinating.

"Currently we are focusing on drainage improvements, which are being done to alleviate flooding. When this is complete, paving operations will begin on Main Street, West Street and Front Street. Sidewalks will be poured, antique streetlights will be installed and Gene Allen Park will be built," she said pointing to a location adjacent to the Arlington Museum of Art.

Although rains in May slowed progress, the city is only about one week behind schedule. Carmichael visits the site several days a week. With Inspector David Watson, the two monitor the $2.4 million project, which is to be completed in November.

While a backhoe is pouring gravel into the pit, Carmichael explains the non-technical aspects of the job.

"Construction projects always impact someone. At the beginning of a project, during the initial disturbance, my phone lines light up like a Christmas tree," she said. "A lot of calls come in -- some complaints, some compliments.

"Complaints usually pertain to problems left in the wake of construction, such as mud left on driveways, vehicle tracks through the yard and downed fences. We hold the contractors responsible for correcting these problems, but in the meantime, I listen with concern for the citizen," she said.

"We make every effort to listen and respond to the concerns of citizens and merchants affected by construction," Carmichael said. "While merchants appreciate the fact that in the long-term they will benefit from these improvements, they are naturally concerned about how construction may impact their businesses in the short-term."

The Main Street construction project accounts for about 40 percent of her time. She is also coordinating the widening of Lamar Boulevard in north Arlington and the extension of Mayfield Road in the southwest part of the city.

Carmichael reviews plats and plans for commercial development and new subdivisions. She provided in-house design of the paving portion of the Main Street project.

As her site visit to Main Street ends, Carmichael stops to greet a merchant who is standing at her doorway watching the backhoe plunge for another scoop of dirt. After months of coordinating details, Carmichael is on a first-name basis with almost all the shop owners near the work site.

"The amount of daily interaction with the public is a surprising aspect of civil engineering, but it is a large part of why I enjoy my job so much," she said.

"Sometimes citizens call because they appreciate our efforts. Those are the kind of calls that keep me going," she said.           

- Karen Giles

See more articles about city employees
and volunteers!

 

Want more information about what's going on in Arlington?  Check out these web sites:

Arlington Convention and Visitors Bureau
Arlington Convention Center
Arlington Chamber of Commerce
The Better Business Bureau - Fort Worth

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